FAQ's

1. What materials are your jewelry made from?

Our pieces are crafted from high-quality materials such as S925 sterling silver, platinum plating, and premium Moissanite stones. Each item is designed for both beauty and durability.

2. Are your pieces real silver or gold plated?

Yes - our jewelry uses genuine S925 sterling silver as the base metal. Many items are platinum plated for extra shine and tarnish resistance. (specific material will be shown in the product details of the jewelry product page

3. What is Moissanite?

Moissanite is a brilliant, eco-conscious gemstone that rivals the sparkle of natural diamonds. It’s highly durable and offers exceptional clarity and brilliance.

4. How do I care for my jewelry?

Keep your jewelry away from harsh chemicals, perfumes, and moisture. When not in use, store it in a dry, soft pouch or box to maintain its shine.

5. Is your jewelry hypoallergenic?

Yes - our pieces are nickel-free and hypoallergenic, making them suitable for sensitive skin.

6. Do you ship internationally?

Yes, we offer worldwide shipping. Delivery times vary depending on location, and all orders come with tracking.

7. How long will my order take to arrive?

Processing times typically range from 2–3 business days. Estimated delivery is 7–15 business days for most international destinations.

8. What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and other secure payment methods at checkout.

9. Can I return or exchange an item?

We want you to love your jewelry. If you’re not satisfied, we offer returns or exchanges within 14 days of receiving your order (conditions apply).

10. How do I find my ring size?

You can use our ring sizing guide or measure an existing ring that fits well. If you’re unsure, choose one size up — we’ll help with resizing options if needed.

11. Is your packaging gift-ready?

Absolutely. Each piece arrives in a gift box, perfect for birthdays, anniversaries, or special moments.

12. Can I place a custom or bulk order?

Yes - we accept limited custom or bulk orders for special occasions, events, or collaborations. Please contact us directly for details.

13. How can I contact customer support?

You can reach our friendly support team via email or our contact form. We aim to respond to all enquiries within 24–48 hours.